Job Bank

Job Bank

Interested in posting a job to the ICA Job Bank? As part of your ICA Membership all posts to the job bank are free and will remain on the site for 60 days!

If you're not a member of ICA there is a $250 charge to post to the website for 60 days.

Interested in becoming a member? View our member benefits and fill out an application for membership here.

Please forward posts to Andrew Bird, Associate Director, at abird@claim.org.


Posted June 19, 2018

Prudential Director, Operations Management
(Claims, Beneficiary Services, Strategic Planning)

Please apply here!

Why join Prudential?
Prudential Financial, Inc. has operations in the United States, Asia, Europe and Latin America. Prudential's diverse and talented employees are committed to helping individual and institutional customers grow and protect their wealth through a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds and investment management.

Prudential offers a rewarding career, along with competitive compensation package and excellent benefits to choose from including 401K, Medical/Dental/Vision, paid time-off and much more.

As a Director, Operations Management (Claims, Beneficiary Services, Strategic Planning). you're responsible for establishing a vision and driving a team of talented associates toward providing an exceptional experience to Prudential's beneficiaries. You will be a part of an organization committed to continually developing talent and enhancing employee engagement. This position will report into the Vice President of Operational Effectiveness for the newly created Centralized Beneficiary Services Division within Prudential. Together an environment that fosters and is conducive to obtaining exceptional results will be built.

This position can be in either our Dresher, PA., Scranton, PA., Jacksonville, FL., or Dubuque, IA. locations. Up to 25% domestic and international travel is required.

Responsibilities:

  • You will be lead a team of approximately 150 associates across multiple lines of business, in five domestic locations, Dresher, PA, Scranton, PA, Roseland, NJ, Dubuque, IA and Jacksonville, FL.
  • You will be responsible for the strategic planning and execution of all claims processing operations, including developing and integrating processes for the continuous improvement of the customer experience.
  • In addition to quality, production and key control metrics, you will focus will on organizational talent. You will develop and maintain effective staffing levels, including creative recruiting techniques, training, coaching, on-going employee development and recognition
  • You will establish strong partnerships with key stakeholders across the U.S. businesses to ensure an exceptional beneficiary experience is provided
  • You will partner with the Vice President and the other key leaders on strategic and critical organizational issues that relate to and impacting the way we pay claims.
  • You will champion and/or lead projects that impact and influence the beneficiary experience.
  • You will manage performance metrics, and proper resource planning to accommodate business needs & peak volumes.
  • You will develop, implement and maintain effective internal and external Quality Assurance (QA) programs and strive to exceed Service Level Agreement (SLA) performance.
  • You will manage the results of customer satisfaction surveys ensuring continuous improvement and increased customer satisfaction.
  • You will ensure timely investigation and completion of customers' concerns relating to claims handling and payment.
  • You will develop reporting mechanisms and provide senior management with information that captures emerging issues, trends, opportunities, and outcomes.
  • You will manage offshore strategic vendor relationships and staffing needs (where appropriate).
  • You will focus on both short and long-term planning along with responsible expense management and insure compliance with risk, regulatory and legal guidelines and standards

Does this sound like you? Our successful candidate has:

  • Bachelor of Science degree and/or significant related experience
  • Minimum 5 years of Operations leadership experience is preferred
  • FINRA Operations Professional designation required – as a Series 6 (in lieu of a Series 99) may also satisfy the Ops professional registration requirement.
  • Effective leadership and analytical skills including working knowledge of typical operations KPIs, staffing models, and capacity planning
  • Demonstrated ability to utilize technology to enhance efficiency. Exposure to claims management systems is preferred
  • Demonstrated ability to formulate and execute business strategies to meet short and long-term goals
  • Strong Talent Management focus with an emphasis on developing internal talent and managing results-oriented recruiting and training programs. Proven ability to engage, motivate and energize team members
  • Strong sense of urgency and the ability to address conflicts and provide immediate resolution, including the identification of technical and/or process improvement opportunities
  • Strong interpersonal, written and oral communications skills with the ability to interact at all levels within the organization


Posted June 15, 2018

Claims Specialist
Hannover Re — Glendale, Colorado

As a global reinsurer we assume risks from other insurers and work with them to develop innovative products. Some 2,900 experts worldwide from a range of specialist disciplines devote their know-how and passion for their profession to strengthening and expanding our excellent market position on a daily basis. By taking an assuredly different approach to their work, they make us one of the most profitable reinsurance groups in the world.

Job Summary:
Completes non-routine administrative services for Mortality Solutions and Health and Special Risk assumed claims, and supports subordinate team members so that department accuracy and time standards are met and claims are compliant with treaty agreement obligations.

Job Responsibilities:
Processes claims for more complex ceding companies, including approving claims up to authority limit and reviewing assigned non-routine claims so that payments fulfil treaty agreement obligations and meet department processing standards.

Supports subordinate team members with technical expertise on the completion of auxiliary tasks, resolution of non-routine client matters, and provides guidance and/or training as required so that claims are processed within accuracy and time standards.

Works independently to complete non-routine administrative tasks to support Management. Coordinates with Claims team, or on cross functional teams, for completion of tasks assigned so that the department operations and deliverables are supported and objectives are met.

Develops and maintains professional client relationships so that the Hannover Re brand values are employed.

Qualifications:

Essential knowledge, skills and abilities

  • Minimum 3 years reinsurance, life insurance or other related field experience
  • College degree or equivalent business experience
  • Strong computer skills and willingness to learn new applications
  • Intermediate MS Office: Word, Excel, Outlook and Internet skills
  • Professional written and verbal communication and listening skills

Desirable knowledge, skills and abilities

  • Excellent customer service skills
  • Strong accounting skills
  • Strong organizational skills
  • Strong analytical and problem solving skills
  • Life insurance claims experience preferred
  • Completion of LOMA, ICA, or equivalent industry courses

Company Standards applicable to all positions

  • Adhere to Hannover Life Reassurance Company of America (Hannover Re) policies, procedures and rules of conduct
  • Perform all duties with the goal of supporting our mission statement and maximizing shareholder value
  • Develop and maintain professional and productive working relationships with co-workers, customers, and/or vendors

Working Environment

  • This job is a full-time position that operates in a professional office environment. It requires the ability to use standard office equipment such as computers, phones, telepresence, photocopiers, scanners, and filing cabinets.

Nothing in this job description restricts management's rights to assign or reassign duties or responsibilities to this job at any time.

If you would like to apply for a job at Hannover Re please submit your resume via our Applicant Tracking System.

If you have general questions about vacancies or the application process, please contact us at HRLUS-personnel@hannover-re.com.

Hannover Life Reassurance Company of America (Hannover Re) seeks to attract the best-qualified candidates who support the mission, vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. The company complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms, conditions and privileges of employment including but not limited to: hiring, assessments, probation, placement, benefits, promotion, demotion, termination, layoff, recall, transfer, leave of absence, compensation, training and development, social and recreational programs, educational assistance and retirement.

We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, Hannover Re will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to Hannover Re, or a threat to these individuals, others in the workplace or the company as a whole. To request an accommodation, please email HRLUS-personnel@hannover-re.com. Please allow for 24 hours to process your request.


Posted May 30, 2018

Supervisor, Claims
Hannover Re – Glendale, Colorado

As a global reinsurer we assume risks from other insurers and work with them to develop innovative products. Some 2,900 experts worldwide from a range of specialist disciplines devote their know-how and passion for their profession to strengthening and expanding our excellent market position on a daily basis. By taking an assuredly different approach to their work, they make us one of the most profitable reinsurance groups in the world.

Job Summary:

Supervises and trains assigned team members who provide administrative services for Mortality Solutions Claims to ensure adherence with established claim processing guidelines and procedures so that department accuracy and time standards are met. Coordinates completion of daily work and processes claims, as required, including: approving claims up to authority limit, internal quality assurance audits, provides guidance to team members and other key stakeholders on complex claim situations. Acts as a liaison to resolve issues and coordinate claim work with other departments.

Job Responsibilities:

Supervisory Responsibilities
Supervises and motivates team members, including time and performance management, so that staffing is sufficient to ensure payments are made within department accuracy and time standards.

Coordinates new talent acquisition to hire resources so that Claims Representatives roles are successfully filled with minimal impact to production.

Responsible for training of new and experienced team members on system functionality and all aspects of claims processing; promotes cross-training opportunities so that the claims team is knowledgeable and effective.

Updates the training manual; creates training materials so that processes and procedures are adequately documented.

Production Responsibilities
Coordinates completion of daily work and processes claims, as required, including: approving claims up to authority limit, internal quality assurance audits, maintenance of client profiles, and other tasks as assigned so that department operations and deliverables are supported and objectives met.

Provides guidance to team members and internal and external customers, to interpret information, data, and higher level requests so that claims processing production is not adversely affected.

Serves as a liaison and company contact to resolve claims and technical issues. Assists with and coordinates claim work with other departments so that operations and cross-team processes are seamless.

Department Support
Supports claims management in the direction and administration of claims through the implementation of policies, procedures, and methods to perform claims processing efficiencies. Consults with management to recommend solutions for issues requiring internal escalation. Informs management of team needs and changing trends, and recommends operational efficiencies and claim best practices so that department operations and deliverables are supported and objectives are met.

Qualifications:

Essential knowledge, skills and abilities

  • Minimum 5 years reinsurance, life insurance or other related field experience
  • College degree or equivalent business experience
  • Strong computer skills and willingness to learn new applications
  • MS Office: Word, Excel, Outlook and Internet
  • Professional Written and Verbal Communication and Listening skills
  • Excellent analytical and problem solving skills

Desirable knowledge, skills and abilities

  • Exceptional customer service skills
  • Strong accounting skills
  • Excellent organizational skills
  • Training and/or business experience
  • Completion of LOMA, ICA, or equivalent industry courses

Company Standards applicable to all positions

  • Adhere to Hannover Life Reassurance Company of America (Hannover Re) policies, procedures and rules of conduct
  • Perform all duties with the goal of supporting our mission statement and maximizing shareholder value
  • Develop and maintain professional and productive working relationships with co-workers, customers, and/or vendors

Working Environment

  • This job is a full-time position that operates in a professional office environment. It requires the ability to use standard office equipment such as computers, phones, telepresence, photocopiers, scanners, and filing cabinets.

Nothing in this job description restricts management's rights to assign or reassign duties or responsibilities to this job at any time.

If you would like to apply for a job at Hannover Re please submit your resume via our Applicant Tracking System.

If you have general questions about vacancies or the application process, please contact us at HRLUS-personnel@hannover-re.com.


Posted May 22, 2018

Claims Consultant

Position Purpose

Provides specialized knowledge and expertise to assure that the practices and procedures of the claims process are up-to-date and in compliance with various state regulations and contractual obligations.

Essential Job Functions

  • Reviews, examines and directs processing of unusual or difficult claim cases, resisted claims, compromise settlements, interpleaded actions or litigated claims. Assures the validity of claims and associated claim processes by providing consultative services to claims examiners for unusual or difficult claims, contestable, suicide exclusion, homicide or accidental death claims.
  • Communicates with claimants, sales personnel, Legal and other departments to investigate claims, interpret information, resolve complaints or discuss matters relevant to effective claims administration.
  • Consults with management and Legal on claims investigations, denials and rescissions as well as interpretation of contracts and regulations to direct and make decisions on claims processing, Represents Claims in Legal mediations and dispositions.
  • Stays up-to-date on industry best practices, processes, trends and regulations. Conducts research, interprets information and makes recommendations to ensure WoodmenLife is in compliance. Translates regulations and other changes into new processes for claim examiners. Participates in the ACLI, ICA and other organizations as required.
  • Leads and/or participates in internal and external audits, such as market conduct, death matching, unclaimed property, Ernst and Young, financial exams, SEC, etc.. Conducts regular quality audits of Claims work to ensure correct processes are being completed, analyze trends, and implements actions needed.
  • Determines liability on claims promptly and accurately in accordance with WoodmenLife policy, applicable laws and contract provisions. Reviews and signs off on claims within the established department approval limits.
  • Maintains optimal knowledge of claims procedures and systems. Analyzes procedures and systems and provides input to ensure efficient workflow and processes that are in compliance with current procedures, best practices and regulations.
  • Adheres to Core Operation's Behavioral Standards including focusing on solutions, being open to feedback and dialogue, taking initiative, and be involved and accountable.
  • Meets expectations for attendance and punctuality in accordance with the expectations established by your supervisor and WoodmenLife policy.
  • Performs other duties as assigned by management.

Qualifications

  • Bachelor's degree or equivalent education/experience, including aminimum of 7 years claims processing experience.
  • Experience interpreting and applying knowledge of life and annuity insurance contracts, terminology and regulations to direct claims processes and decisions.
  • In-depth knowledge and comprehension of industry claim best practices. In-depth knowledge of WoodmenLife claims policies and procedures or ability to learn these quickly.
  • Demonstrated critical thinking skills with the ability to analyze and interpret data, apply knowledge and logic, problem solve and make sound decisions
  • Excellent written and verbal communication skills including the ability to communicate thoughts clearly and concisely to influence and persuade others.
  • Self-starter who can multi-task and work independently with minimal supervision.
  • Ability to work with a high level of concentration and attention to detail as well as organize and prioritize work in order to effectively meet deadlines.
  • Ability to maintain confidentiality, sensitivity and professionalism.
  • Ability to engage well with others and be passionate about providing an exemplary customer experience
  • Ability to provide seamless, trustworthy, attentive and resourceful (S.T.A.R.) customer service.

WoodmenLife offers a competitive compensation package and a comprehensive benefits package. As part of WoodmenLife's employment process, candidates will be required to complete a criminal background check, credit check (where required for position), drug screen and reference checks. Any offer of employment will be contingent upon successfully passing the above.

WoodmenLife is committed to excellence in diversity by creating an inclusive work environment that values and respects all individuals. We welcome and embrace associates, regardless of background and beliefs.

WoodmenLife respects every associate's unique perspective and contribution.

We are committed to creating an inclusive environment that values differences, and creates opportunities for growth, leadership and service.

This commitment includes providing equal opportunity in recruitment, employment and promotion, training and community outreach. WoodmenLife is also dedicated to strengthening the communities in which its employees live.

APPLICANTS WITH DISABILITIES SHOULD ADVISE THE HUMAN RESOURCES DEPARTMENT AT THE TIME OF APPLICATION IF SPECIAL ACCOMMODATIONS ARE NEEDED.

Woodmen of the World Life Insurance Society (WoodmenLife) is an equal opportunity employer.

If this opportunity sounds like you, please apply @ http://www.thisiswoodmenlife.com/home-office/recruiting/job-postings.cfm or feel free to contact Marsha Graesser at mjgraesser@woodmen.org or 402-449-7792.