Conferences & Events

2017 Webinar Schedule

The ICA offers webinar/roundtable discussions throughout the year. These webinars are available to our members only. The next webinar will take place on Wednesday, November 15, 2017 at 2pm Eastern.

Topic: Providing Exceptional Service to Grief Impacted customers

It's clear that providing service to our customers at a time when they are going through some stage of the grieving process can be one of the most challenging but rewarding experiences you or your staff will ever encounter. There are few experiences that can more clearly define a life insurance company than how it treats people during these critical life moments. We invite you to participate in a discussion of grief and bereavement and how you can train your staff to understand what grief is, provide them guidance and an explanation of the grief cycle and describe ways to best communicate sympathy to a grieving caller. These topics and more will be covered in this important session. Takeaways: Attendees will learn at least one new way you might handle a situation that involves a grieving client.

Speakers: Don Trexler, New York Life Jill Rewis, Prudential

All members were sent an invitation to register. If you have not received the invitation email memberservices@claim.org.

 

2018 Webinar Schedule

  • February 21, 2018 – Disability
  • March 21, 2018 – Fraud and Risk Management
  • April 18, 2018 – Law
  • May 16, 2018 – Life and Annuity
  • June 20, 2018 – Health and Long Term Care
  • July 18, 2018 – Reinsurance
  • December 5, 2018 - Best of the 2018 Annual Conference

 

Previous Webinars:

You've Got Some Nerve — EMG Testing

Electro-diagnostic testing is explained to help the insurance professional understand the nature and purpose of testing with, 'down-to-earth,' terms and concepts — to assist with claims adjudication, SIU investigations, and legal proceedings. The more common EMG/NCV testing will be contrasted with alternative testing including quantitative sensory testing, e.g. pf-NCS.

Members are invited to log in to view the webinar recording

Financial exploitation and customer diminished capacity is an emerging issue for insurers. Alethea O'Donnell and Mary Block from MassMutual Financial Group will provide an overview of this important topic. They will give an update on recent regulatory developments, describe red flag indicators of exploitation and diminished capacity, provide in depth case studies of claims situations, and, finally, provide best practice tips.

Members are invited to log in to view the webinar recording

The Enforceability of Electronic Signatures and Defending Electronic Signature Claims
Speaker: Brad Redlien is a partner in the Miami office of Shutts & Bowen LLP, where he is a member of the Insurance and Business Litigation Practice Groups. Brad has experience in a variety of general business matters, including class action defense, Uniform Commercial Code Article 2 (Sales of Goods), securities litigation, complex insurance coverage matters, and other commercial matters. Brad's practice also includes representing insurers in the areas of life, health, and disability litigation, as well defending first-party and third-party bad faith actions.

Members are invited to log in to view the webinar recording

New: Webinar Recording Now Available

Our Rules are Different — A review of SSDI GRID Rules and Disability Vocational Rehabilitation Plans
(Speakers: Casey Hatten, Anita Kulakowski, Lindsey Lajoie)

Members are invited to login to view the webinar

This webinar explores the balance we must have in claims when pursuing vocational rehab and a Social Security decision. It was presented utilizing resources in claims, voc rehab and social security assistance. The speakers discuss the SSDI rules (GRID rules) and prepare claims professionals to speak intelligently on how SS rules are not only different from the disability policy, but also different from vocational rehab considerations. The webinar includes details on GRID rules and SS applications, vocational rehab considerations, and messaging for claims. The speakers went over examples of claims where the claimant may be considered for both social security and voc rehab. They also considered situations where SS may have approved a claim that a disability carrier is questioning or denying.

 

Resources from 2016