Through a variety of research, training, education and communications programs, the ICA continues to keep its members informed and in the forefront of the insurance claims industry. This diverse array of services includes publications such as the Law Committee Reports, the Annual Directory, and ICA News, the Association's quarterly newsletter. The ICA Annual Education Conference also provides a "Hands-on" opportunity to participate in technical workshops and seminars, and for learning industry best practices for processing claims.
In addition, more than 10 committees, involving numerous volunteer claim professionals from member companies, function in a wide range of association responsibilities. These include planning and execution of all aspects of each Annual Education Conference.
One of the more visible benefits offered by the ICA is its Claims Education Program. Insurance companies and organizations have come to realize that well educated claim professionals are best able to represent their industry's interests and serve the customer in the most efficient, cost-effective manner.