We’re at Your Service for Claims Care

ICA Membership Services: Connecting You to Claims Success

For over one hundred years, the International Claim Association (ICA) has been helping professionals in the life, health and disability insurance claims industry provide excellent service by offering critical industry research, a variety of educational certifications and opportunities and many channels through which members can share ideas and resources. No matter your area of focus or your level of expertise, you’ll find the tools you need to effectively navigate the world of claims.

There is only one industry claim designation for life, health, reinsurers, managed care, TPAs, and Blue Cross Blue Shield organizations around the world, and it’s through our organization. As a member, you can leverage our ICA Education Program, Associate, Life and Health Claims (ALHC) and Fellow, Life and Health Claims (FLHC) courses to significantly enhance your career and your business.

What does the ICA stand for? We stand for your claims success.

Become a Member

Members enjoy a variety of services not found anywhere else in the industry:

Research: Access to Claims Resource Services

  • Publications: The Law Committee Reports, The Annual Directory
  • Research, including White Papers and Journals
  • Podcasts, Blogs, Webinars

Education: ICA Claims Education Program

  • Four eLearning programs designed to strengthen your knowledge of the claims industry
  • Discounts for ALHC and FLHC classes for professional growth

Collaboration: ICA Events, Committees, Job Opportunities

  • The International Claim Conference
  • ICA Committees covering 10+ categories, ICA Membership Directory
  • Claims Job Bank

Our ICA Mission 

1. Empower Members

Promote efficiency, effectiveness and high standards of performance in claim administration by member companies

2. Connect Members

Provide a forum for research, education and the exchange of ideas relating to various aspects of claim administration

3. Help Members’ Clients

Devise and effect measures for the benefit of policyholders and beneficiaries in matters relating to claims

The ICA Statement of Principles

As a condition of ICA membership, every company must agree to adhere to this Statement of Principles:

  • The International Claim Association, in recognition of the need to continue public trust and confidence in the insurance industry, reaffirms the following principles:
  • Any individual who has, or believes he has, a claim is entitled to courteous, fair and just treatment; and shall receive with reasonable promptness an acknowledgment of any communications with respect to his claim.
  • Every claimant is entitled to prompt investigation of all facts, an objective evaluation and the fair and equitable settlement of his claim as soon as liability has become reasonably clear. Claimants are to be treated equally and without considerations other than those dictated by the provisions of their contracts.
  • Claimants shall not be compelled to institute unnecessary litigation in order to recover amounts due, nor shall the failure to settle a claim under one policy or one portion of a policy be used to influence settlement under another policy or portion of a policy.
  • Recognizing the obligation to pay promptly all just claims, there is an equal obligation to protect the insurance-buying public from increased costs due to fraudulent or non-meritorious claims.
  • Procedures and practices shall be established to prevent misrepresentation of pertinent facts or policy provisions, to avoid unfair advantage by reason of superior knowledge and to maintain accurate insurance claim records as privileged and confidential.
  • Reasonable standards shall be implemented to provide for adequate personnel, systems and procedures to effectively service claims. These standards shall be such as to eliminate unnecessary delays or requirements, over-insistence on technicalities and excessive appraisals or examinations.
  • Claim personnel shall be encouraged and assisted in further developing their knowledge, expertise and professionalism in the field of claim administration