Job Bank

Job Bank

Interested in posting a job to the ICA Job Bank? As part of your ICA Membership all posts to the job bank are free and will remain on the site for 60 days!

If you're not a member of ICA there is a $250 charge to post to the website for 60 days.

Interested in becoming a member? View our member benefits and fill out an application for membership here.

Please forward posts to Kim Reed, Associate Director/Director of Meetings and Membership, at

Posted June 2, 2017

Job Title: Disability Claim Spec

# of Openings: 1
Status: Full-Time
Location: US-OR-Portland, Open to Remote Workers
Req #: 16173


If you want to make a positive difference and stand out from the crowd, you'll fit in at The Standard ( Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.

Secure and analyze claim information to make and approve appropriate claim and disability management strategies to ensure prompt and accurate decisions and payments on disability claims, including those with increased complexity or high liability. Provide responsive customer service to claimants (policyholders) or their representative, sales offices, and agency staff.


Contribute to the company's success through excellent customer service, meeting or exceeding performance objectives for the following major job functions:

(40%)   * 1. Investigate, secure and analyze information pertaining to claimants' medical condition, occupational demands, work earnings, business income and expenses, insured status, including whether coverage is contestable, and other policy provisions to accurately determine eligibility for, and entitlement to disability benefits; identify whether coverage should be rescinded, seeking appropriate input from sales, underwriting, administration, SIU and legal staff.; verify financial, occupational and medical information, securing additional information and documentation as needed when discrepancies are identified, conducting evaluation and investigation within prescribed timeframes. Demonstrate accuracy in decision making and payment of benefits.

(30%)   * 2. Develop and execute a management strategy for each claim correctly identifying claim liability, ongoing and changing medical condition, vocational options, applicable policy limitations and provisions, deductible income including all sources of work earnings are investigated and used to reach timely and appropriate claim resolution and payment amount; and claims are managed to the correct payment duration.

(20%)   * 3. Respond to complex/sensitive claim and account inquiries from claimants, attorneys, financial advisors, policyholders, field personnel, and other interested parties; resolve related issues through effective oral and written communication, and by involving the appropriate people within, or outside, the department or company.

(5%)   4. Approve claim decisions, disability management strategies and payments recommended by less-experienced staff; sharing knowledge, guidance and expertise as applicable and demonstrate effective leadership within the role.

(5%)   5. Ensure the company's reserve liability is accurately established in payment systems by maintaining accurate claim and system data and identifying applicable claim offsets.


Demonstrated skills: Provide appropriate and timely disability, claim, and account management and administration. Recognize, understand and respond to complex claim and account inquiries from all interested parties in a disability claim.

Ability to: Understand and interpret contract language, medical records, financial records and legal correspondence effectively drawing on the guidance and expertise of medical, financial, vocational and legal experts as necessary. Partner with other functional areas, including underwriting, sales, administration, legal and SIU. Demonstrate autonomy in decision making. Effectively identify, organize and prioritize workload responsibilities

Education: College degree preferred, but not required.

Experience: Individual Disability claim experience preferred. Equivalent experience in group disability, workers compensation, or other claim handling will be considered

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

For more information regarding your Equal Employment Opportunity applicant rights, click here.

Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871. This number is only for the use of individuals with disabilities who need accommodation with the application process. General inquiries about application status will not be addressed.

Posted May 17, 2017

Job Title: Executive Director of Group Claims (Life, Medical and Disability) – Reinsurance Group of America, Incorporated (RGA)

Reinsurance Group of America, Incorporated (NYSE: RGA) is a leader in the global life reinsurance industry with approximately $2.9 trillion of life reinsurance in force and assets of $44.7 billion. We are one of the largest life reinsurance companies in the world.

Relocation to the Minneapolis area is required - Relocation package provided

The Executive Director of Group Claims will be responsible for leading and managing the department responsible for U.S. Group claims providing the business expertise required to ensure appropriate client service, internal controls, reporting and claims administration practices. Provides guidance for client company claims audit function. Establishes strategic plans, objectives, goals and processes to ensure claims practices are competitive, effective and protective of RGA Re's long-term success. Ensures department alignment and coordination with all other areas of the company to achieve corporate business strategies and vision. As a member of the Operations Leadership Team, contributes to the establishment of division guidelines and direction and contributes to the Operations organization through strategy, definition and implementation.


  • Directs and leads the activities of the US Group claims staff, assuring thorough review of targeted claims, timely and accurate financial reporting and prompt, efficient service to client companies.
  • Directs and supports the management and direction of claim practices to ensure identification and resolution of unfavorable trends in ceding company underwriting and claims handling. Ensures claims practices and procedures are developed to minimize exposure to undesirable or unanticipated outcomes and provide superior client service.
  • Provide oversight, guidance, support and assistance to RGA's Latin America Group claims administration of reinsurance transactions. Reviews reports and other documentation produced from those audits.
  • Directs and supports the management of the Research area, supporting all group reinsurance lines of business. Ensures that project deadlines, vendor contracts, and compliance procedures meet Group Reinsurance and project objectives.
  • Assist with the strategy, planning and special events for the annual ROSE® Conference, including identifying topics and speakers. Monitors event budget and assists in negotiations for all necessary contracts.
  • Works with all departments within the US Group division and other departments within RGA Re to identify and resolve problems/issues. Develops relationships with client companies and seeks resolutions to ensure customer satisfaction.
  • Responsible for the claim functionality aspect of the Raptor administration system, working closely with the IT Team to identify, define & prioritize changes needed as well as making claim resources available for the testing and successful implementation of all new claim functionality.
  • Leads and manages the activities of department management in all aspects of supervisory duties, including, but not limited to hiring, training, evaluating, coaching, and disciplining direct reports. Fosters a positive and engaged work environment. Mentors associates and gives guidance on associate development.
  • Collaborates with all departments in the US Group division and departments throughout RGA to identify and resolve problems/issues. Develops relationships with client companies and seeks resolutions to ensure timely, accurate reporting while maintaining a high degree of customer satisfaction.
  • Participates and collaborates with other members of the US US Group leadership team to develop goals/plans/budgets that align with division and company objectives and then manages to those expectations.
  • Represents RGA Re, as an expert in reinsurance claims expertise, at industry meetings and exercises influence, as appropriate, with customers, competitors, retrocessionaires.
  • Serves as a member of the US Group Re Operations leadership team, including setting strategic and tactical direction, division goals and objectives, and development of joint plans to achieve goals and objectives. Manages department within budget guidelines.

Education and Experience

  • Bachelor's Degree or equivalent work experience in insurance/reinsurance
  • 10+ years' experience in insurance/reinsurance including 5+ years direct life, disability and/or health claim experience
  • 5+ years management experience


  • Graduate work, MBA, FLMI, ALHC or other relevant professional designation
  • 10+ years direct life, disability and/or health claim experience
  • 3+ years managing direct life, disability and/or health claims staff

Skills and Abilities

  • Intermediate Microsoft Office and SQL skills
  • Advanced ability to comprehend and interpret insurance and contract documents
  • Advanced knowledge of broad business practices
  • Highly advanced ability to employ methodologies for analyzing and improving business processes.
  • Highly advanced people management skills, demonstrating the ability to lead, mentor, and develop associates; including the ability to delegate key areas of responsibility
  • Highly advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received
  • Highly advanced investigative, analytical and problem solving skills
  • Expert ability to balance detail with departmental goals/objectives
  • Advanced skills in customer relationship management and change management
  • Highly advanced ability to translate business needs and problems into viable/accepted solutions
  • Highly advanced ability to manage multiple projects and/or teams simultaneously
  • Highly advanced ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines
  • Highly advanced persuasion and negotiation skills when working with internal/external customers
  • Ability to quickly learn and understand the business of RGA
  • Ability to travel 15-20%


  • Reinsurance industry knowledge

For more information please contact Opal Jackson (636)736-3420 or email: or simply apply on line to req# US01817 on the RGA career website.

Posted May 17, 2017

Job Title: Associate Director of Technical Claims Services – Reinsurance Group of America, Incorporated (RGA)

Reinsurance Group of America, Incorporated (NYSE: RGA) is a leader in the global life reinsurance industry with approximately $2.9 trillion of life reinsurance in force and assets of $44.7 billion. We are one of the largest life reinsurance companies in the world.

Relocation to the St. Louis area is preferred; however, telecommuting will be considered.

The Associate Director, Technical Claims Services, provides technical claims expertise to RGA Re claims associates and clients. Conducts internal claims audits to evaluate the quality of the claims reviews. Identifies process improvements and needs for training. Performs external client audits to verify accuracy of claims adjudication practices and to ensure compliance with the terms of the treaty (ies). Develops relationships with client companies and RGA Re associates to ensure desired changes in practice are obtained. Reviews and approves the liability on large, complex claims. Provides technical expertise on disputed claims. Represents RGA Re in various claims industry activities. May manage senior claims staff.


  • Develops and implements processes which allows RGA Re to identify and resolve unfavorable trends in ceding company claims handling.
  • Establishes and implements an internal and external process for effective customer claims evaluations and feedback.
  • Represents RGA Re at industry meetings (presenter, committee member) and exercises influence, as appropriate, with customers.
  • Develops positive relationships with customers and encourages their overall customer practice to the advantage of RGA Re.
  • Keeps up-to-date with changes in claims adjudication for direct insurance writers. Maintains an awareness of vendors to ensure quality and service. Acts as a resource to customers and other RGA Re associates to assure knowledge transfer.
  • Participates in the identification of service opportunities that will encourage enhanced client claim handling.
  • Acts in a consulting role with clients and RGA Re associates on large and complex claims.
  • Works with all departments in the Operations division and other departments within RGA Re to identify and resolve problems/issues.
  • Recommends and participates in the development and implementation of process improvements that may extend beyond area of oversight and with the approval of Operations leadership.
  • Collaborates with other members of the US Ops Management team to implement and manage to goals/plans/budgets that align with division and company objectives

Education and Experience

  • Bachelor's degree or equivalent related experience
  • 8+ years individual life claims experience and 5+ years in supervisory or managerial role
  • 3- years SQL


  • Reinsurance industry knowledge
  • Progress toward FLMI, ALHC or other relevant professional accreditation

Skills and Abilities

  • Intermediate Microsoft Word Skills
  • Intermediate Microsoft Excel Skills
  • Basic Microsoft Outlook Skills
  • Intermediate SQL Skills
  • Experience in conducting and summarizing audits
  • Demonstrated expertise in the technical considerations associated with life claims investigations, adjudications and litigation.
  • Demonstrated understanding of the financial reporting implications of the life/health claims process.
  • Competent ability to comprehend and interpret insurance and contract documents.
  • Ability to multi-task and meet tight deadlines
  • Ability to share and impart knowledge
  • Advanced written and oral communication skills and organizational skills
  • Ability to balance detail with department goals/objectives
  • Advanced persuasion skills when working with external customers to resolve issues/problems.
  • Advanced ability to investigate, analyze and solve complex problems/issues.
  • Advanced interpersonal skills, demonstrating the ability to manage, mentor and develop support staff.
  • Ability to manage multiple teams or projects
  • Advanced ability to foster a teamwork and customer service focused environment.
  • Knowledge of medical terminology
  • Ability to travel 15 to 20% of the work schedule
  • Must be flexible and adaptive to change
  • Basic goal setting skills
  • Change initiation skills
  • Ability to resolve conflict
  • Ability to improve processes and add value


  • Advanced Query Skills

For more information please contact Opal Jackson (636)736-3420 or email: or simply apply on line to req# US01630 on the RGA career website:

Posted March 24, 2017

Job Title: Individual Life & Annuities Services Manager – Sentry Insurance

Sentry Insurance is seeking an experienced manager with outstanding communication and proven background in customer service and insurance policy administration to lead our Individual Life and Annuities support team in our Stevens Point, WI Home Office. You will oversee be responsible for developing and implementing procedural, compliance and service strategies to enhance staff production and customer experience.

What You'll Do
As the Policy Owner Services/Individual Life & Annuities Services Manager you'll have the opportunity to:

  • Manage and provide technical direction to associates who provide multiple policy processing and support services to customers, underwriters, financial advisors, Account Managers and attorneys.
  • Maintain a strong working knowledge of life insurance and individual annuity products in order to participate in product development recommendations, improve systems and implement processes improvements to better support our customers.
  • Coordinate cross training and career development of our associates to compliment workflow efficiencies.
  • Monitor quality standards, productivity and call center phone service to ensure we are providing outstanding service and support to our customers.
  • Work closely with Information Technology to provide procedural analysis of current workflows to ensure that procedures are achieving timely quality service standards and that systems needs are identified, clearly communicated, properly tested and implemented.
  • Work with Universal Life customers to determine policy options, collaborating with other business partners when appropriate.
  • Partner with Compliance to update and monitor state and federal regulations pertaining to individual life and annuity.

What it Takes

  • Bachelor's Degree or equivalent work experience
  • Strong working knowledge of individual life and individual annuity products preferred, but not required
  • Analytical skills to identify, evaluate and develop procedures for problem resolution
  • Effective supervisory and leadership experience or training beneficial
  • 3 - 5 years of related policy service processing
  • Proficiency with Microsoft office programs (i.e. Excel, PowerPoint, Access) and various software applications
  • LOMA ACS and ALMI or FLMI designation preferred

What You'll Receive
Sentry's excellent benefits package is designed to meet today's most important needs. Benefits for full-time Sentry Insurance employees include:

  • Competitive Compensation
  • Group Medical, Dental, Vision and Life
  • 401 (K) plan with a dollar-for-dollar match on your first six percent
  • Comprehensive paid training
  • Generous Paid-Time Off Plan
  • Pretax Dependent Care and Health Expense Reimbursement Accounts

How You'll Apply
Sentry Insurance has an online employment application. In order to complete it, you need to apply for a specific position. We ask that you apply for one position at a time with us; so if you are interested in several positions, please determine the position in which you are most interested and apply for that position first. If you are not selected for your first choice, we invite you to apply for the next job in which you are interested.

If this is the first time you have applied for a position at Sentry, you will be asked to register. Returning applicants will only need to provide their email address and password.

Who You'll Want to Contact

Karen Houdek, Human Resources

The link to the posting:

About Sentry
Sentry Insurance is one of the largest and strongest mutual insurance companies in the United States, holding an A+ (superior) rating from A.M. Best. The company and its subsidiaries sell property and casualty insurance, life insurance, annuities and retirement programs for business and individuals throughout the country. Headquartered in Stevens Point, Wisconsin, Sentry employs more than 4,000 associates in 41 states. A complete list of underwriting companies can be found at

Equal Employment Opportunity
It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.