Job Bank

Job Bank

Interested in posting a job to the ICA Job Bank? As part of your ICA Membership all posts to the job bank are free and will remain on the site for 60 days!

If you're not a member of ICA there is a $250 charge to post to the website for 60 days.

Interested in becoming a member? View our member benefits and fill out an application for membership here.

Please forward posts to Kim Reed, Associate Director/Director of Meetings and Membership, at kreed@claim.org.


Posted May 17, 2017

Job Title: Executive Director of Group Claims (Life, Medical and Disability) – Reinsurance Group of America, Incorporated (RGA)

Reinsurance Group of America, Incorporated (NYSE: RGA) is a leader in the global life reinsurance industry with approximately $2.9 trillion of life reinsurance in force and assets of $44.7 billion. We are one of the largest life reinsurance companies in the world.

Relocation to the Minneapolis area is required - Relocation package provided

Overview
The Executive Director of Group Claims will be responsible for leading and managing the department responsible for U.S. Group claims providing the business expertise required to ensure appropriate client service, internal controls, reporting and claims administration practices. Provides guidance for client company claims audit function. Establishes strategic plans, objectives, goals and processes to ensure claims practices are competitive, effective and protective of RGA Re’s long-term success. Ensures department alignment and coordination with all other areas of the company to achieve corporate business strategies and vision. As a member of the Operations Leadership Team, contributes to the establishment of division guidelines and direction and contributes to the Operations organization through strategy, definition and implementation.

Responsibilities

  • Directs and leads the activities of the US Group claims staff, assuring thorough review of targeted claims, timely and accurate financial reporting and prompt, efficient service to client companies.
  • Directs and supports the management and direction of claim practices to ensure identification and resolution of unfavorable trends in ceding company underwriting and claims handling. Ensures claims practices and procedures are developed to minimize exposure to undesirable or unanticipated outcomes and provide superior client service.
  • Provide oversight, guidance, support and assistance to RGA’s Latin America Group claims administration of reinsurance transactions. Reviews reports and other documentation produced from those audits.
  • Directs and supports the management of the Research area, supporting all group reinsurance lines of business. Ensures that project deadlines, vendor contracts, and compliance procedures meet Group Reinsurance and project objectives.
  • Assist with the strategy, planning and special events for the annual ROSE® Conference, including identifying topics and speakers. Monitors event budget and assists in negotiations for all necessary contracts.
  • Works with all departments within the US Group division and other departments within RGA Re to identify and resolve problems/issues. Develops relationships with client companies and seeks resolutions to ensure customer satisfaction.
  • Responsible for the claim functionality aspect of the Raptor administration system, working closely with the IT Team to identify, define & prioritize changes needed as well as making claim resources available for the testing and successful implementation of all new claim functionality.
  • Leads and manages the activities of department management in all aspects of supervisory duties, including, but not limited to hiring, training, evaluating, coaching, and disciplining direct reports. Fosters a positive and engaged work environment. Mentors associates and gives guidance on associate development.
  • Collaborates with all departments in the US Group division and departments throughout RGA to identify and resolve problems/issues. Develops relationships with client companies and seeks resolutions to ensure timely, accurate reporting while maintaining a high degree of customer satisfaction.
  • Participates and collaborates with other members of the US US Group leadership team to develop goals/plans/budgets that align with division and company objectives and then manages to those expectations.
  • Represents RGA Re, as an expert in reinsurance claims expertise, at industry meetings and exercises influence, as appropriate, with customers, competitors, retrocessionaires.
  • Serves as a member of the US Group Re Operations leadership team, including setting strategic and tactical direction, division goals and objectives, and development of joint plans to achieve goals and objectives. Manages department within budget guidelines.

Education and Experience
Required:

  • Bachelor’s Degree or equivalent work experience in insurance/reinsurance
  • 10+ years’ experience in insurance/reinsurance including 5+ years direct life, disability and/or health claim experience
  • 5+ years management experience

Preferred:

  • Graduate work, MBA, FLMI, ALHC or other relevant professional designation
  • 10+ years direct life, disability and/or health claim experience
  • 3+ years managing direct life, disability and/or health claims staff

Skills and Abilities
Required:

  • Intermediate Microsoft Office and SQL skills
  • Advanced ability to comprehend and interpret insurance and contract documents
  • Advanced knowledge of broad business practices
  • Highly advanced ability to employ methodologies for analyzing and improving business processes.
  • Highly advanced people management skills, demonstrating the ability to lead, mentor, and develop associates; including the ability to delegate key areas of responsibility
  • Highly advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received
  • Highly advanced investigative, analytical and problem solving skills
  • Expert ability to balance detail with departmental goals/objectives
  • Advanced skills in customer relationship management and change management
  • Highly advanced ability to translate business needs and problems into viable/accepted solutions
  • Highly advanced ability to manage multiple projects and/or teams simultaneously
  • Highly advanced ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines
  • Highly advanced persuasion and negotiation skills when working with internal/external customers
  • Ability to quickly learn and understand the business of RGA
  • Ability to travel 15-20%

Preferred:

  • Reinsurance industry knowledge

For more information please contact Opal Jackson (636)736-3420 or email: Ojackson@rgare.com or simply apply on line to req# US01817 on the RGA career website. http://www.rgare.com/careers


Posted May 17, 2017

Job Title: Associate Director of Technical Claims Services – Reinsurance Group of America, Incorporated (RGA)

Reinsurance Group of America, Incorporated (NYSE: RGA) is a leader in the global life reinsurance industry with approximately $2.9 trillion of life reinsurance in force and assets of $44.7 billion. We are one of the largest life reinsurance companies in the world.

Relocation to the St. Louis area is preferred; however, telecommuting will be considered.

Overview
The Associate Director, Technical Claims Services, provides technical claims expertise to RGA Re claims associates and clients. Conducts internal claims audits to evaluate the quality of the claims reviews. Identifies process improvements and needs for training. Performs external client audits to verify accuracy of claims adjudication practices and to ensure compliance with the terms of the treaty (ies). Develops relationships with client companies and RGA Re associates to ensure desired changes in practice are obtained. Reviews and approves the liability on large, complex claims. Provides technical expertise on disputed claims. Represents RGA Re in various claims industry activities. May manage senior claims staff.

Responsibilities

  • Develops and implements processes which allows RGA Re to identify and resolve unfavorable trends in ceding company claims handling.
  • Establishes and implements an internal and external process for effective customer claims evaluations and feedback.
  • Represents RGA Re at industry meetings (presenter, committee member) and exercises influence, as appropriate, with customers.
  • Develops positive relationships with customers and encourages their overall customer practice to the advantage of RGA Re.
  • Keeps up-to-date with changes in claims adjudication for direct insurance writers. Maintains an awareness of vendors to ensure quality and service. Acts as a resource to customers and other RGA Re associates to assure knowledge transfer.
  • Participates in the identification of service opportunities that will encourage enhanced client claim handling.
  • Acts in a consulting role with clients and RGA Re associates on large and complex claims.
  • Works with all departments in the Operations division and other departments within RGA Re to identify and resolve problems/issues.
  • Recommends and participates in the development and implementation of process improvements that may extend beyond area of oversight and with the approval of Operations leadership.
  • Collaborates with other members of the US Ops Management team to implement and manage to goals/plans/budgets that align with division and company objectives

Education and Experience
Required:

  • Bachelor’s degree or equivalent related experience
  • 8+ years individual life claims experience and 5+ years in supervisory or managerial role
  • 3- years SQL

Preferred:

  • Reinsurance industry knowledge
  • Progress toward FLMI, ALHC or other relevant professional accreditation

Skills and Abilities
Required:

  • Intermediate Microsoft Word Skills
  • Intermediate Microsoft Excel Skills
  • Basic Microsoft Outlook Skills
  • Intermediate SQL Skills
  • Experience in conducting and summarizing audits
  • Demonstrated expertise in the technical considerations associated with life claims investigations, adjudications and litigation.
  • Demonstrated understanding of the financial reporting implications of the life/health claims process.
  • Competent ability to comprehend and interpret insurance and contract documents.
  • Ability to multi-task and meet tight deadlines
  • Ability to share and impart knowledge
  • Advanced written and oral communication skills and organizational skills
  • Ability to balance detail with department goals/objectives
  • Advanced persuasion skills when working with external customers to resolve issues/problems.
  • Advanced ability to investigate, analyze and solve complex problems/issues.
  • Advanced interpersonal skills, demonstrating the ability to manage, mentor and develop support staff.
  • Ability to manage multiple teams or projects
  • Advanced ability to foster a teamwork and customer service focused environment.
  • Knowledge of medical terminology
  • Ability to travel 15 to 20% of the work schedule
  • Must be flexible and adaptive to change
  • Basic goal setting skills
  • Change initiation skills
  • Ability to resolve conflict
  • Ability to improve processes and add value

Preferred:

  • Advanced Query Skills

For more information please contact Opal Jackson (636)736-3420 or email: Ojackson@rgare.com or simply apply on line to req# US01630 on the RGA career website: http://www.rgare.com/careers.


Posted March 24, 2017

Job Title: Individual Life & Annuities Services Manager – Sentry Insurance

Overview
Sentry Insurance is seeking an experienced manager with outstanding communication and proven background in customer service and insurance policy administration to lead our Individual Life and Annuities support team in our Stevens Point, WI Home Office. You will oversee be responsible for developing and implementing procedural, compliance and service strategies to enhance staff production and customer experience.

What You'll Do
As the Policy Owner Services/Individual Life & Annuities Services Manager you'll have the opportunity to:

  • Manage and provide technical direction to associates who provide multiple policy processing and support services to customers, underwriters, financial advisors, Account Managers and attorneys.
  • Maintain a strong working knowledge of life insurance and individual annuity products in order to participate in product development recommendations, improve systems and implement processes improvements to better support our customers.
  • Coordinate cross training and career development of our associates to compliment workflow efficiencies.
  • Monitor quality standards, productivity and call center phone service to ensure we are providing outstanding service and support to our customers.
  • Work closely with Information Technology to provide procedural analysis of current workflows to ensure that procedures are achieving timely quality service standards and that systems needs are identified, clearly communicated, properly tested and implemented.
  • Work with Universal Life customers to determine policy options, collaborating with other business partners when appropriate.
  • Partner with Compliance to update and monitor state and federal regulations pertaining to individual life and annuity.

What it Takes

  • Bachelor's Degree or equivalent work experience
  • Strong working knowledge of individual life and individual annuity products preferred, but not required
  • Analytical skills to identify, evaluate and develop procedures for problem resolution
  • Effective supervisory and leadership experience or training beneficial
  • 3 - 5 years of related policy service processing
  • Proficiency with Microsoft office programs (i.e. Excel, PowerPoint, Access) and various software applications
  • LOMA ACS and ALMI or FLMI designation preferred

What You'll Receive
Sentry's excellent benefits package is designed to meet today's most important needs. Benefits for full-time Sentry Insurance employees include:

  • Competitive Compensation
  • Group Medical, Dental, Vision and Life
  • 401 (K) plan with a dollar-for-dollar match on your first six percent
  • Comprehensive paid training
  • Generous Paid-Time Off Plan
  • Pretax Dependent Care and Health Expense Reimbursement Accounts

How You'll Apply
Sentry Insurance has an online employment application. In order to complete it, you need to apply for a specific position. We ask that you apply for one position at a time with us; so if you are interested in several positions, please determine the position in which you are most interested and apply for that position first. If you are not selected for your first choice, we invite you to apply for the next job in which you are interested.

If this is the first time you have applied for a position at Sentry, you will be asked to register. Returning applicants will only need to provide their email address and password.

Who You'll Want to Contact

Karen Houdek, Human Resources
Karen.Houdek@sentry.com

The link to the posting: https://jobs.sentry.com/search/119182

About Sentry
Sentry Insurance is one of the largest and strongest mutual insurance companies in the United States, holding an A+ (superior) rating from A.M. Best. The company and its subsidiaries sell property and casualty insurance, life insurance, annuities and retirement programs for business and individuals throughout the country. Headquartered in Stevens Point, Wisconsin, Sentry employs more than 4,000 associates in 41 states. A complete list of underwriting companies can be found at www.sentry.com.

Equal Employment Opportunity
It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.