Conferences & Events

2017 Webinar Schedule

The ICA offers webinar/roundtable discussions throughout the year. These webinars are available to our members only. The next webinar will take place on Wednesday, July 19, 2017 at 2pm Eastern.

Topic: Are you being audited or are you the Auditor?

Have you ever been audited? Do you have a future claims audit scheduled and have questions on what to expect? This webinar will guide you through a typical reinsurer claims audit. We will begin with the essential steps to make the visit seamless, what to expect when the auditors are on site and how to get the most value from the final wrap up and conclusion. We will touch on the perspective of the direct company, the retrocession view and what the future holds for claims audits. We will, of course, allow time to have all your questions answered. This webinar is designed to benefit direct companies, reinsurers and their retrocessionaires. We are all partners and learn best when we learn from each other.

Featuring: Karen Riendeau and Brian Bullock

All members were sent an invitation to register. If you have not received the invitation email


Previous Webinars:

You've Got Some Nerve — EMG Testing

Electro-diagnostic testing is explained to help the insurance professional understand the nature and purpose of testing with, 'down-to-earth,' terms and concepts — to assist with claims adjudication, SIU investigations, and legal proceedings. The more common EMG/NCV testing will be contrasted with alternative testing including quantitative sensory testing, e.g. pf-NCS.

Members are invited to log in to view the webinar recording

Financial exploitation and customer diminished capacity is an emerging issue for insurers. Alethea O'Donnell and Mary Block from MassMutual Financial Group will provide an overview of this important topic. They will give an update on recent regulatory developments, describe red flag indicators of exploitation and diminished capacity, provide in depth case studies of claims situations, and, finally, provide best practice tips.

Members are invited to log in to view the webinar recording

The Enforceability of Electronic Signatures and Defending Electronic Signature Claims
Speaker: Brad Redlien is a partner in the Miami office of Shutts & Bowen LLP, where he is a member of the Insurance and Business Litigation Practice Groups. Brad has experience in a variety of general business matters, including class action defense, Uniform Commercial Code Article 2 (Sales of Goods), securities litigation, complex insurance coverage matters, and other commercial matters. Brad's practice also includes representing insurers in the areas of life, health, and disability litigation, as well defending first-party and third-party bad faith actions.

Members are invited to log in to view the webinar recording

New: Webinar Recording Now Available

Our Rules are Different — A review of SSDI GRID Rules and Disability Vocational Rehabilitation Plans
(Speakers: Casey Hatten, Anita Kulakowski, Lindsey Lajoie)

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This webinar explores the balance we must have in claims when pursuing vocational rehab and a Social Security decision. It was presented utilizing resources in claims, voc rehab and social security assistance. The speakers discuss the SSDI rules (GRID rules) and prepare claims professionals to speak intelligently on how SS rules are not only different from the disability policy, but also different from vocational rehab considerations. The webinar includes details on GRID rules and SS applications, vocational rehab considerations, and messaging for claims. The speakers went over examples of claims where the claimant may be considered for both social security and voc rehab. They also considered situations where SS may have approved a claim that a disability carrier is questioning or denying.

Resources from 2016


Upcoming Webinars

  • July 19 – Reinsurance
  • November 15 – Repeat of Best Session from the Annual Conference

Resources from 2016