ICA: 108th Annual Conference

Workshop Tracks

Workshops are categorized by subject matter to assist those attendees who are interested in focusing on a specific educational track.

What to Expect: Roundtables vs. Presentations

Presentations
A workshop presentation is a traditional didactic presentation featuring 1-3 speakers followed by a brief audience Q&A.

Roundtables
A roundtable discussion brings together conference participants to talk about a specific topic of interest. Moderators will be in attendance to keep things running smoothly, however, all attendees are encouraged to actively participate in the discussion. Come prepared to share your opinions, new ideas, strategies, questions, best practices, and more!

CLE Credit

Continuing legal education, also known as mandatory or minimum continuing legal education or, in some jurisdictions outside the United States, as continuing professional development, consists of professional education for attorneys that takes place after their initial admission to the bar.

The ICA is proud to offer specific sessions for CLE credit. Sessions are noted in the program with the Law track, green icon. Attorneys must sign-in and complete the appropriate forms and evaluation to receive CLE credit. CLE Credit is managed and sponsored by Wilson Elser, Moskowitz Edelman & Dicker and Shutts & Bowen LLP.

 

Workshop Tracks

Disability

1.3 Monday, 10:30AM - 11:30AM Presentation (60 minutes) Social Security Past, Present and Future
2.7 Monday, 11:45AM - 12:45PM Presentation (60 minutes) Mock Disputed Disability Claim Mediation
3.4 Monday 2:00-3:30 PM Roundtable Discussion (90 minutes) It's Written All Over Your Face -The Phone Interview vs. Field Interview (2017 edition)
3.6 Monday 2:00-3:30 PM Roundtable Discussion (90 minutes) ERISA Update
3.7 Monday 2:00-3:30 PM Roundtable Discussion (90 minutes) Get Back on Track When IDI Claims are "Derailed" and "Delayed"
3.8 Monday 2:00-3:30 PM Roundtable Discussion (90 minutes) The Business of Medicine.
5.2 Tuesday, 10:15AM - 11:15AM Presentation (60 minutes) Contestable claims: Tips to insure your review is complete
5.5 Tuesday, 10:15AM - 11:15AM Presentation (60 minutes) So you have a Predictive Model, now what?
5.7 Tuesday, 10:15AM - 11:15AM Presentation (60 minutes) Working The Angles... Using Creative Investigative Techniques To Get The Truth
6.4 Tuesday, 12:45PM - 2:15PM Roundtable Discussion (90 minutes) Subrogation, Recovery, and Self-funded Disability Claim Administration Roundtable CANCELLED
6.6 Tuesday, 12:45PM - 2:15PM Roundtable Discussion (90 minutes) Unlocking the Mystery of STD to LTD claims
6.7 Tuesday, 12:45PM - 2:15PM Roundtable Discussion (90 minutes) Dealing with "that" claimant (and the attorney they rode in on)
7.5 Tuesday, 2:30PM - 4:00PM Roundtable Discussion (90 minutes) The Truth About "Any Occupation" Evaluations

Life And Annuity

1.2 Monday, 10:30AM - 11:30AM Presentation (60 minutes) What you need to know about Trust Claims
1.4 Monday, 10:30AM - 11:30AM Presentation (60 minutes) Perspectives from the Legal Team and the Life Claims Area on Handling Today's Life Claim Issues
1.5 Monday, 10:30AM - 11:30AM Roundtable Discussion (90 minutes) Greatest Hits Roundtable: What we've learned from the ICA and how it can help you
2.4 Monday, 11:45AM - 12:45PM Presentation (60 minutes) New York Circular Letter No. 1—Its Impact and Recommendations For Compliance
2.6 Monday, 11:45AM - 12:45PM Presentation (60 minutes) Lost and Found: Administering Lost Policy Searches and State SSDMF Requirements to Find Your Beneficiaries
3.2 Monday 2:00-3:30 PM Roundtable Discussion (90 minutes) Exploring the Reinsurer and Cedent Relationship
3.3 Monday 2:00-3:30 PM Roundtable Discussion (90 minutes) Annuity and Taxation Roundtable
3.5 Monday 2:00-3:30 PM Roundtable Discussion (90 minutes) Leveraging Available Technology to Enhance the Claim Experience of Today & Tomorrow
4.2 Tuesday, 9:00AM - 10:00AM Presentation (60 minutes) 50 Shades of Grey
4.3 Tuesday, 9:00AM - 10:00AM Presentation (60 minutes) A View From The Courtroom: What Happens When Claim-Related Decisions End Up In Litigation?
4.4 Tuesday, 9:00AM - 10:00AM Presentation (60 minutes) Providing Exceptional Service To Grief Impacted Customers
4.6 Tuesday, 9:00AM - 10:00AM Presentation (60 minutes) Selecting the Correct Cause and Manner of Death
4.7 Tuesday, 9:00AM - 10:00AM Presentation (60 minutes) Suicide Claims: Investigation, Experts, Burden of Proof, and Risk Management
6.2 Tuesday, 12:45PM - 2:15PM Roundtable Discussion (90 minutes) Life Claims Panel: Come Talk To The Professionals
6.3 Tuesday, 12:45PM - 2:15PM Roundtable Discussion (90 minutes) The Staff Factor: How to Leverage Trends in the Workplace to Improve Team Performance
6.9 Tuesday, 12:45PM - 2:15PM Roundtable Discussion (90 minutes) Advanced Claims Roundtable (Session 1)
6.10 Tuesday, 2:30PM - 4:00PM Roundtable Discussion (90 minutes) Traveling in the Express Lane — Risks and Benefits
7.1 Tuesday, 2:30PM - 4:00PM Roundtable Discussion (90 minutes) Waiver of Premium Roundtable
7.2 Tuesday, 2:30PM - 4:00PM Roundtable Discussion (90 minutes) Advanced Claims Roundtable (Session 2)
7.8 Tuesday, 2:30PM - 4:00PM Roundtable Discussion (90 minutes) Batten Down the Hatches... It's Time for Another Life Claims Audit!

Health and Long Term Care

2.2 Monday, 11:45AM - 12:45PM Presentation (60 minutes) Benefits Fraud Schemes, Scams and Solutions
4.5 Tuesday, 9:00AM - 10:00AM Presentation (60 minutes) Obama Care, Where It Is and Where It Might Be
5.6 Tuesday, 10:15AM - 11:15AM Presentation (60 minutes) Six Years to Six Seconds — The Value of Artificial Intelligence for Insurance Claims
7.3 Tuesday, 2:30PM - 4:00PM Roundtable Discussion (90 minutes) The highs and lows of client service and how to take your delivery to the next level

Fraud and Risk Management

1.6 Monday, 10:30AM - 11:30AM Presentation (60 minutes) Investigation methods, personal injuries
2.2 Monday, 11:45AM - 12:45PM Presentation (60 minutes) Benefits Fraud Schemes, Scams and Solutions
3.1 Monday 2:00-3:30PM Roundtable Discussion (90 minutes) SIU JEOPARDY
4.1 Tuesday, 9:00AM - 10:00AM Presentation (60 minutes) Conquering the Out of the Ordinary Claim Investigation
5.4 Tuesday, 10:15AM - 11:15AM Presentation (60 minutes) Establishing and Communicating the Value of Fraud Fighting Efforts: Reporting your Unit's Worth up the Chain.
6.4 Tuesday, 12:45PM - 2:15PM Roundtable Discussion (90 minutes) Subrogation, Recovery, and Self-funded Disability Claim Administration Roundtable CANCELLED
6.5 Tuesday, 12:45PM - 2:15PM Roundtable Discussion (90 minutes) FRA_D ANALYTICS U Have to be Invested
7.4 Tuesday, 2:30PM - 4:00PM Roundtable Discussion (90 minutes) Accelerated Benefit Riders and Fraud
7.7 Tuesday, 2:30PM - 4:00PM Roundtable Discussion (90 minutes) Foreign Investigations

Legal

1.7 Monday, 10:30AM - 11:30AM Presentation (60 minutes) The Claim-Right Zone
1.9 Monday, 10:30AM - 11:30AM Presentation (60 minutes) SURVIVING "ATTACKS" TO THE ATTORNEY-CLIENT PRIVILEGE -- AN UPDATE FOR CORPORATE COUNSEL AND CLAIMS
2.3 Monday, 11:45AM - 12:45PM Presentation (60 minutes) The Unfair Claims Settlement Practices Act — Traps, Pitfalls and You
2.4 Monday, 11:45AM - 12:45PM Presentation (60 minutes) New York Circular Letter No. 1—Its Impact and Recommendations For Compliance
2.7 Monday, 11:45AM - 12:45PM Presentation (60 minutes) Mock Disputed Disability Claim Mediation
3.6 Monday 2:0 - 3:30 PM Roundtable Discussion (90 minutes) ERISA Update
4.3 Tuesday, 9:00AM - 10:00AM Presentation (60 minutes) A View From The Courtroom: What Happens When Claim-Related Decisions End Up In Litigation?
4.5 Tuesday, 9:00AM - 10:00AM Presentation (60 minutes) Obama Care, Where It Is and Where It Might Be
4.7 Tuesday, 9:00AM - 10:00AM Presentation (60 minutes) Suicide Claims: Investigation, Experts, Burden of Proof, and Risk Management
5.1 Tuesday, 10:15AM - 11:15AM Presentation (60 minutes) Depositions Techniques and Training - Part 1
6.1 Tuesday, 12:45PM - 2:15PM Roundtable Discussion (90 minutes) Depositions Techniques and Training - Part 2
6.4 Tuesday, 12:45PM - 2:15PM Roundtable Discussion (90 minutes) Subrogation, Recovery, and Self-funded Disability Claim Administration Roundtable CANCELLED

Leading Practices

1.1 Monday, 10:30AM - 11:30AM Presentation (60 minutes) Time for Leadership
1.7 Monday, 10:30AM - 11:30AM Presentation (60 minutes) The Claim-Right Zone
2.3 Monday, 11:45AM - 12:45PM Presentation (60 minutes) The Unfair Claims Settlement Practices Act — Traps, Pitfalls and You
2.5 Monday, 11:45AM - 12:45PM Presentation (60 minutes) Reinsurance and the Tech Revolution
3.8 Monday 2:00-3:30PM Roundtable Discussion (90 minutes) The Business of Medicine...
4.2 Tuesday, 9:00AM - 10:00AM Presentation (60 minutes) 50 Shades of Grey
5.3 Tuesday, 10:15AM - 11:15AM Presentation (60 minutes) "It Can Make You or Break You-Why the Claim Administration System is the Lifeblood of an Organization."
6.4 Tuesday, 12:45PM - 2:15PM Roundtable Discussion (90 minutes) Subrogation, Recovery, and Self-funded Disability Claim Administration Roundtable CANCELLED
6.8 Tuesday, 12:45PM - 2:15PM Roundtable Discussion (90 minutes) Blockchain and Insurance — Will the Industry Restructure?
7.2 Tuesday, 2:30PM - 4:00PM Roundtable Discussion (90 minutes) Advanced Claims Roundtable (Session 2)
7.6 Tuesday, 2:30PM - 4:00PM Roundtable Discussion (90 minutes) Connecting the Dots: Measuring in a Claim Environment