Mobile App now available for download
App Availability: Click here to download the mobile app instructions.
Tutorial: Start Here!
iOS- The iOS app is compatible with iPhones, iPads, and iPod touches running on an operating system of 8.0 and above. Device models older than the iPhone 4s, iPod touch 5th generation, and iPad 2 will not be able to run 8.0.
Android- The Android app is compatible with Android phones and tablets running on an operating system of 4.0.3 and above.
HTML 5- HTML 5 is a web-based application and can be accessed on a web-browser (optimized in Chrome) used for desktops, Blackberrys, and Windows phones.
How To Force Close iPhone/iPad – To force close an app on iOS 8, double tap the home button to bring up the multitasking menu. Swipe up on the screenshot of the event app to force close it.
How To Force Close Android - Navigate to the phone’s settings (varies depending on the device) and tap on Manage apps. Find the app in the list, tap on it and select Force Stop (language may vary slightly).
Spinning/Loading - Sometimes the app will appear to be constantly loading. Often, this is due to jumping between different WiFi connections, disconnecting/connecting multiple times or just a poor connection. The best way to resolve this is to confirm a connection, then force close the app (see above) and try launching again.
App Freezes at Splash screen - If the app freezes at the splash screen and won’t proceed beyond that, first force close the app (see above) and try launching again. If that doesn’t work, try deleting and re-installing the app.
How to Reset an Apple App Store password – attendees using iOS devices will need to enter their App Store password to download the app. If any attendees have trouble remembering their password, they can head to iforgot.apple.com. They’ll enter their Apple ID – the email address associated with their account – then verify their account via email or by answering their account’s security questions. After following the instructions provided, the attendee will be prompted to enter their new password. After submitting the new login information, they’ll be all set to download the app.
Content Looks Out of Date/ Missing App Sections - Sometimes configuration changes are made after the user has downloaded and logged into the app, so the app content needs to be reloaded. You can refresh app data by logging out and back into the app.
Logging in to Multiple Devices - Users are able to sign in using the same account on multiple devices. If the user changes the password on one device, the other device will be in an invalid login state. To avoid any issues, make sure the user is logged out of all devices before resetting the password. Users will only receive push messages on one device per account.
To Sum it All Up - In general, if the app seems to be behaving oddly, a force close is a great first start. This typically clears out any issues that might be going on. If that doesn’t do the trick, uninstalling/re-installing the app is a good second step. In particular, Android devices are known to occasionally download apps incompletely (not common, but it happens).